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Driving growth for Nordic organization in Vehicle Equipment Industry
Product Owner for all Nordic websites and automation in tight collaboration with sales, marketing, and customer service. Together with stakeholders, implementation of a growth framework for the Nordic digital organization, setting new digital business goals, KPIs, and execution of A/B tests and experiments. Leading the development team (backend, frontend, design), and the agile ceremonies. Operational interim manager reporting to the general manager. Assisting recruitment for new roles and competencies in the team.
Transforming Customer Service to an interactive problem-solving user flow for a Scandinavian Airlines company
Managing the Customer Service website, a sales information site for vendors, chatbot, together with a team of frontend developers, UX & UI designers, and tech lead. Strategically setting the digital foundation for the product vision and future digital customer service for client, defining the business goals aligned with the organisational goals for the team in tight collaboration with the client's Head of Customer Service, Process owners, and stakeholders. Finetuning the team's governance model for Frontend and Salesforce teams for more effective ways of working and cross-collaboration between tech and business teams. Setting the direction for the products, and a roadmap for more sustainable, long-term digital solutions - focused on increasing the value for the users. Initiating the first steps to do quantitative testing on the web, based on the hypothesis about user's behavior and needs. Calculating business values, supported by automation data and visualization in business intelligence-tool.
Strategic Advisor & Project Lead, Nordic Finance Company
Fully responsible for the procurement process when the client went from five agencies to one full-service agency. Setting the foundation for a new team of +20 consultants and lead of +25 projects in the Nordics. Projects such as tone of voice project, for CEO. Marketing Automation for the digital sales department, and ongoing web development for all Nordic websites. Project Manager for organization expansion for new business areas and product launches. Leading the operational work for all consultants and all procurement processes. Advisor and coach for the market leaders and driving the work of setting the future of digital marketing in the finance industry for the leaders. Consulting in a larger scoped rebranding project and led the Nordic Marketing directors in a web migration project from A to B with very good results and feedback.
Strategist at one of world's biggest furniture e-coms
Strategy work for an e-commerce solution and online customer journeys. Implementation of a Customer Data Platform and execution of high-value use cases. Selected projects: Seamless cross-device (desktop and mobile) abandoned cart email with results of a +20% uplift in conversion. “Real-time live notifications” for personalized communication for different user segments for cross and up-selling. “Fast-track login” to ease the login process for loyalty members. “Personalized product pages” for better user experiences and information to web users.
Growth Hacker at one of Finland's fastest-growing e-com startups in Europe
Rebranding and release-responsible in the Swedish market. Daily hands-on work with performance-based acquisition and growth hacking methods via Google Marketing Platform, Social media, and Influencers. Setting new processes for new market features for e-commerce and email marketing. Responsible for all activations in paid, owned, and earned marketing channels for the Swedish market with excellent results. During 6-month the cost per acquisition decreased by -75% and conversions increased by +200%.